GDPR (General Data Protection Regulations)

On the 25th May 2018 a new European Law came into play for all organisations.

 Please notify reception if you are happy for us to contact you via Letter, Telephone Call or Text.

 Failing to do this could affect your health care as Rainworth Surgery is legally required to work within the new regulation and requires explicit consent from our patients for specific forms of contact.

GDPR Information

Shingles Vaccine    Please consider a Shingles vaccination if you are 70-73 and your birthday is between 2 September 1942 and 1 September 1946, or 78-79 with your birthday 2 September 1936 - 1 September 1938, ask at Reception for further information.

Practice Management

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Miss Emma James (f)

Practice ManagerEJ

Emma joined the practice in April 2021 and is responsible for managing all aspects of the business alongside the Partners.

Responsibilities include business management, finance management, resource management, looking after premises and equipment and procuring IT and other technologies.

Practice managers are integral in making sure that the right systems are in place to provide a high quality of patient care. They support the whole team in delivering patients services.


Mrs Laura Baker (f)

Reception Manager

Laura joined Rainworth Surgery in July 2021.  She is responsible for the management of reception staff, ensuring they are confident, well informed and patient focussed in order to provide an excellent service to all our patients.

Laura is also responsible for the day to day operations of the practice. This includes appointment management, service delivery, dealing with complaints, staff training and ensuring a safe environment for patients and staff within the Practice. She also supports the Practice Manager and Clinicians as required.




Sue (f)

Reception Support/Safeguarding Administrator

Vickie (f)

Reception Support

Jade (f)

Reception Support/Prescription Support

Penny (f)

Reception Support

Gemma (f)

Reception Support

Alisha (f)

Reception Support/Insurances/Phlebotomist

Mrs Susan Berry (f)

Reception Support/Phlebotomist

Mrs Lynn Alsop (f)

Reception Support/Prescription Lead

Lynn is responsible for processing patient prescription requests, and she will liaise with the Doctors as necessary.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as dealing with prescription enquiries and issuing some repeat prescriptions.

 All the reception team carry out numerous tasks during the course of the day, all play an important part at Rainworth Surgery, some have particular areas of interest as well as the day to running of the surgery.


Mrs Claire Kerry (f)

When your doctor has referred you to a hospital department she will usually dictate a letter for the secretary, this will generally be sent via the Gateway using the Choice & Book system.  If it is a Private Referral you will be asked to collect a letter at the reception to take when you attend the appointment.  Claire can also help with appointment queries and general enquiries relating to referrals.

Some examinations and reports are not covered by the NHS and a fee will be payable.  A list of standard British Medical Association fees is available from reception; please ask if you are not sure.




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