Practice Management

The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Miss Emma James (f)

Practice ManagerEJ

Emma joined the practice in April 2021 and is responsible for managing all aspects of the business alongside the Partners.

Responsibilities include business management, finance management, resource management, looking after premises and equipment and procuring IT and other technologies.

Practice managers are integral in making sure that the right systems are in place to provide a high quality of patient care. They support the whole team in delivering patients services.

 

Mrs Laura Baker (f)

Reception Manager

Laura joined Rainworth Surgery in July 2021.  She is responsible for the management of reception staff, ensuring they are confident, well informed and patient focussed in order to provide an excellent service to all our patients.

Laura is also responsible for the day to day operations of the practice. This includes appointment management, service delivery, dealing with complaints, staff training and ensuring a safe environment for patients and staff within the Practice. She also supports the Practice Manager and Clinicians as required.

 

 

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as dealing with prescription enquiries and issuing some repeat prescriptions.


 All the reception team carry out numerous tasks during the course of the day, all play an important part at Rainworth Surgery, some have particular areas of interest as well as the day to running of the surgery.

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